MacBook Pro woes- a trip to the Genius Bar is in order
While I was screwing around in the hospital early this week my MacBook Pro was deciding it didn't want to work anymore. Maybe I have worked it too hard in the past but for whatever reason it has given up on me. The first symptom was that it was hung up totally when I got back home a couple of days ago and wouldn't reboot. It just gave me a "Your MacBook Pro needs to be restarted" dialog if it booted at all. Most of the time it just gave me an ominous 3 beep sequence which research tells me is bad RAM. After spending far too much time trying to get it to work I let it sit for 24 hours to "rest". That got me to a point where it would actually boot up normally, but then it will quickly start hanging up running programs and eventually I'll get the dialog mentioned above. The really bad news is that I made the mistake of hooking up my iPod Touch to it during one of the extended "it's working OK" periods and while iTunes was updating the firmware prior to installing the new Touch software update the MBP hung up. I have updated firmware on a lot of devices over the years and the one cardinal rule is to not let anything whatsoever interfere with that process. Any interruption results in a brick and that's what my Touch is now.
Tomorrow I have a scheduled appointment at the Genius Bar, my very first, to let them have a look at the MBP. The iPod Touch is coming with us too as it will likely need to be replaced. What do you think, should I live blog it? Think they'll get mad at me? :)
sorry to hear about your Mac woes, but glad you recovered so quickly from your hospital stay and are back in action.
Posted by: joeCURIOUS | January 18, 2008 at 09:41 AM
If I was the manager of that store I would view the live blogging as an opportunity to showcase our outstanding effort to quickly satisfy the needs of the customer and exceed their expectation for how well we will fix things.
Maybe thats why I'm not manager of a retail store......
Posted by: Regular Reader | January 18, 2008 at 10:01 AM
Blog it!
Blog it!
Blog it!
Blog it LIVE!!!
Working under pressure of a LIVE (-ish) audience should get you better than average service, so I say you should blog it!
Good to hear you are getting better.
Posted by: Ken | January 18, 2008 at 10:02 AM
Blogging it is not only the right thing for you and other users, it is a good for Apple to understand what they need to fix.
I'm doing the same now about a problem that the anti virus program NOD32 is creating in Windows Mail (see http://groups.google.com/group/microsoft.public.windows.vista.mail/browse_thread/thread/cfbf541aa461e74a/444bc947372de928?lnk=raot). This may not be the perfect comparison since this is a software problem that should be easy to fix in NOD32, but the public notice is helping get action on the problem.
Posted by: Mickey Segal | January 18, 2008 at 11:14 AM
I say live bog but don't tell them. It might mess with them knowing they are under the gun.this way you will get normal service but still be able to let us know how it goes.
Posted by: Cody B | January 18, 2008 at 11:27 AM
My laptop had its first trip to "the bar" two weeks ago. Everything was going great, they determined that I needed some new hardware and checked it in. They will need it for 3-5 days MAX...my reply "are you sure? i need this for work, if it will take longer let me know and I will come back another time (it was still functional, just quirky)". No problem sir MAX of 5 days. 2 weeks later, still no laptop, the part isn't in stock and they can't return my laptop until the repair is complete. I understand that parts cannot always be in stock but this is getting ridiculous.
Posted by: Pete | January 18, 2008 at 02:40 PM
http://mbp12.com
Posted by: pb12 | January 23, 2008 at 06:42 PM