TripIt update: they fixed my CES itinerary

Yesterday I mentioned TripIt, a web-service that helps you manage your travel plans. Specifically of interest to mobile tech readers is their new TripIt To Go offering: you text or e-mail the service and they immediately return your travel information to your phone. Sounded great, so I forwarded my American Express Travel confirmation e-mail to TripIt and the service fumbled: only my return flight appeared in my account, no other details.

About seven hours later, I received two e-mails from TripIt. The first note indicated that my AMEX Travel deets weren't fully processed when I sent them, but the problem was researched and resolved. I logged in to my TripIt account and sure enough, all of of my travel plans were there! The second note from TripIt came looked less of an auto-generated system message and was from Andrea, a TripIt Product Manager. Andrea sent me a courtesy e-mail to apologize and to let me know that my trip information was updated. Nice!

The first thing I thought of (and I'm sure you are too) was: did I get special treatment because I blogged about TripIt. My gut says no, although I can't be certain. When I first reviewed my account and noticed that most of my travel plans were missing, I clicked the Feedback button on TripIt's site. There was a five-star rating system and I chose two stars which meant that some information was missing from my travel plans. I also left a brief note in the feedback system explaining that only my return flight was shown and that I used AMEX Travel. Regardless of why the issue got fixed, it's always nice to see a web-service address problems; I'll chalk this one up to TripIt's beta status and I'll be testing the TripIt To Go feature in a few weeks.