Samsung Customer Support: final update

Just before dinner, we had a knock at the door. Through the window I noticed the all-brown coverall outfit and said, "That's either UPS or the garbage man is lost again." Sure enough, it was UPS with a non-descript box. I wasn't expecting anything to be delivered, so I figured it had to be Sammy. Sure enough: he's BACK and working at 100% capacity.

I'll admit that I was concerned since he arrived at the Samsung repair center in Irving, Texas back on January 25th; I hadn't recieved any status or updates in that time. Aside from that however, I have to say that Samsung exceeded my expectations right from the time I called them on the phone. I'm sure that customer services with any company will vary, but I'm impressed and thankful that Sammy is back in one piece.

So what happens to Sammy now? He has to be the most written about UMPC to date; sort of a mini-celebrity. Well, I do plan for some quick benchmarking tests to compare the Q1 to the Q1P (after I restore his 1 GB RAM module, that is), but then, some lucky owner will have this UMPC celebrity. I was approached by a jkOTR reader who's interested in purchasing him, so that individual has first crack at Sammy. I know I'll take a little loss on him, but if he goes to a good home that appreciates him, then I'm a happy camper.

Comments

[Oliver]

I guess Woot tells you what a fair price for a refurbed/well-cared-for Q1 is :)

[gork]

Welcome home sammy.

[Mike Cane]

Well, this is excellent news! It gives me confidence in Samsung's service. Welcome back!

[Jason]

I'm sorry but there is no way my experience with samsung was even close to helpful.

I purchased a new monitor which had a manufacturing defect. No damages to the packaging to indicate an incident occuring during shipping.

Right from the start Samsung gave me misleading information. Furthermore did not update me on the situation even when they backed out of replacing the damaged product as originally promised.

They're customer support "managers" are unexperienced scut monkeys that repeat the same quotes from their warranty agreement booklet over and over. I could have a more intelligent conversation with a rock. They are trained to prevent company expenses at all cost and essentially are useless to contact.

I hope to not purchase any more of this junk in the future.